This website is operated by visive. Throughout the site, the terms “we”, “us” and “our” refer to visive. visive offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
SECTION 3 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@visiveclothing.com.
FAQs
What Size Should I buy?
If you’re not quite sure which size is right for you, refer
to our size guides. They're located alongside the available sizes for each of
our products. For any additional questions, CONTACT
US. We will ask your typical size and how you like to wear your tops,
shorts, and pants so we can suggest the best size for you!
What is the shipping policy?
Once your order is placed, you will receive a confirmation
email letting you know that our fulfillment team has received your order. Once
your order is fulfilled, you will receive an email notification with your
tracking information. Shipping fees are non-refundable in the case of returns.
We are very quick on pick packing orders. Daily cut off
times Mon-Fri 2pm for orders to be shipped out same day. We apologize for any
inconvenience and are working hard to get you your clothes as soon as we can.
Thank you so much for your patience and understanding!
Can I cancel my order?
We completely get it; we change our minds too! While we wish
we could, once an order is placed, we are unable to alter or cancel it at this
time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a
preferred style or return for a refund. As a reminder, domestic return shipping
is free.
If you have any additional questions, please let us know by
using our contact form.
What if I want to speak to someone?
We want to speak to you too! CONTACT
US with any questions, concerns, or feedback. We will be sure to get
back to you within 48 hours. However, please note that inquiries sent on
Fridays will receive a reply the following Monday, but possibly sooner.
What's the return policy?
A return must be requested 30 days of the ship date, after
which merchandise must be sent back within 15 days. Merchandise must not be
worn, washed, dyed, or altered. Merchandise must be returned in its original
packaging. Returns must include the packing slip supplied during return process
(packing slip will auto-generate along with the return label). Package should
only include items listed in that particular return packing slip. Merchandise
that appears to be worn and/or washed and not in its original/sellable
condition may result in a delayed refund/exchange, or may not qualify for a
refund or exchange. In these cases, the item(s) will be returned to you.
Certain items are marked as not refundable and are not eligible for returns (i.e.
gift cards, gifts with purchase).
